One guest,
one profile, every time.
Every guest has a single profile that carries their documents, preferences and stay history — and links to their company, group and loyalty account.
What a guest profile holds
Full guest record
Name in Arabic and English, nationality, ID or passport, contact details and VIP status in one profile.
Stay & activity history
Past and current reservations, with the action log of what changed on the profile and when.
Preferences & notes
Room and service preferences and internal notes carry over to the next booking.
Company & group links
A guest can belong to a company account for billing, or to a group profile reused for the next block booking.
Loyalty points
Enrol a guest in a loyalty program, and track points earned, redeemed and their tier.
Blacklist flag
Mark a profile blacklisted so the desk sees it before taking the next booking.
Questions hotels ask us
Yes. A guest profile can carry a company link, so their stays can bill to the company’s city-ledger account.
Yes. The guest history dialog lists their reservations with dates, room and rate, plus the log of changes made to their profile.